Service Management Office Analyst- Hybrid

Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.The Service Management Office Analyst will be primarily responsible for supporting the day-to-day management and progress of activities and actions on behalf of the head of service management. The role will work closely with and support the Head of Service Management in ensuring the successful and ongoing delivery of Management Information to support the review and analysis of the effectiveness of all Service Management processes.   Manage risk, issue and opportunities, ensuring mitigation plans are in place and managed.Working with the Head of Service Management and key internal and external stakeholders to facilitate relevant artefacts, forums, plans and progress of key deliverables essential to the development and maintenance of a Service Management Strategy. The Service Relationship Analyst will act on behalf of the Head of Service Management to ensure that key deliverables are progressed and to engage at all levels within the organization to ensure commitments are delivered upon.    You will assist in the establishment of a continual improvement process to ensure operational excellence, innovation from the entire team.  The role will be essential to drumming up energy and interest in the process and driving input forwards.The position is to be located in Bristol with the ability to work virtually according to Boeing's Hybrid working agreements. The geographical separation of our team will include travel between the two locations, Bristol and Milton Keynes to attend meetings with program teams and other members of the Service Management department. The role requires a dynamic, diligent and organized individual who is comfortable with engaging with stakeholders at all levels with negotiation and diplomacy skills.  This role will help manage customer expectations and ensure the delivery of key objectives for the team as a whole. This is an ideal opportunity for an individual who is relatively new to service management and who is looking to broaden their Service Management knowledge with an eye on progressing into a management role in the future, there will be an opportunity to be mentored by the head of Service Management to support this development.  This is a high-paced environment, and the individual will need to have the ability to prioritize and handle multiple streams of work at one time.Responsibilities:Management and progress of activities and actions on behalf of the head of ServiceProduction and maintenance of Management Information, dashboards and updates, including the agreeing of criteria and measurement.Stakeholder Management at all levels to ensure the regular delivery of data and Management Information to ensure accurate reporting to agreed timescales.Assist with the setting up of an environment that encourages continual improvement ideas to flow, ensure the recording and review by the Service Management Leadership team. Assist with the progress of RIO processes to ensure operational excellence, and innovation.Assist with Strategy management whilst developing a sound knowledge and understanding of related business products and services. To support the development of the Service Management capability.Assist with the facilitation and where required running of performance reviews to ensure the effective provision of service to internal and external consumers.Ensure the provision of Management Information to Leadership and programme manager’s utlising output from Service Management practices.Support the Head of Service in the management and progress of escalations.Govern the adherence to obligations/ deliverables relating to key contracts and escalate to the Service Management Leadership team when slippage is identified.Attend relevant management forums and assist with the progress and maintenance of action plans.Represent Service Management on Operational Meetings, Stand ups and own issues associated to accountable practices and hand off to appropriate managers to ensure resolution.Facilitate relevant artefacts, forums, plans and progress of key deliverables essential to the development and maintenance of a Service Management Strategy.Planning, tracking and progressing team development plans.Be accountable to the Head of Service Management and be front and centre in ensuring focus is applied to priority tasks.Analysing MI data to identify trends, actions and opportunities.Desirable Qualifications (Experience/Education/Skills):Confidence and presence to work towards facilitating and chairing forums.Experience with Microsoft Office, including Word, Visio and Excel.Customer Focus: Develop and maintain strong relationships inside the organization, actively seeking information to understand the Business goals and be contractually aware of the statement of requirements.Ability to communicate and form working relationships with key stakeholders at an enhanced level.Good communications (written & verbal). Using the most appropriate method to communicate information after analysing needs, listening effectively, demonstrating understanding and clarifying meanings.Ability to remain calm under pressure or through demanding challenges.Good analytical skills. An understanding of priorities and situations by collecting and analysing information, summarising findings to manage development progress in a positive and collaborative manner.Is able to work under general supervision, with no instructions needed for routine work.Receives general instructions for special assignments.Contributes to the completion of specific project milestones.Interacts with internal personnel & external customers on routine matters.A desire to be ITIL qualified, and to work towards and ability to demonstrate knowledge of ITIL Service Management practices.All information provided will be checked and may be verified.Important information regarding this requisition: This position does not have sponsorship approval. This requisition is for a locally hired position in the UK. Candidates must have current legal authorisation to work immediately in the United Kingdom. Boeing will not attempt to obtain Immigration and labour sponsorship for any applicants. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.PLEASE NOTE: The successful candidate will be expected to undergo a SECURITY CHECK/CLEARANCEEqual Opportunity Employer:Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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Job Overview

ID:

654655

Date Posted:

Posted 1 week ago

Expiration Date:

04/09/2022

Location:

Cardiff

Salary:

Competitive

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