Senior UX Designer - Retail

Our founder, William Hill, started his business in 1934, travelling around Birmingham on a motorbike, taking bets in the local area. Continuing the innovative spirit of our founder, our business has since grown into an international and multi-brand business. Like our founder, we're driven by our passion for sports and gaming, and we keep pushing ourselves to bring our customers engaging and fun ways to bet and game—whether in betting shops or online.We're committed to enabling our customers to gamble in a positive and responsible way, with a range of tools and systems that help them stay in control. We're a team of over 10,000 colleagues representing different genders, nationalities, sexual orientations and ethnicities. We celebrate these differences, but are unified by our Group culture to always 'Go one better' for our customers.*About the role:*Here at William Hill we’re looking for a passionate and experienced Senior UX Designer to help us develop the UK’s best retail betting experience for our customers. You’ll be part of a team working on our Retail product, helping them to deliver new products and services and make them more engaging for our customers.*Responsibilities:** The work will involve improving the Retail betting experience. Together with other UX designers you’ll own projects from start to finish, setting a benchmark for what good looks like, and how to get there. * You'll be discovering customer pain points and creating solutions to the problems that will help to grow business and make customers more engaged.* Being an advocate for our customers you’ll engage with the product team to provide a strong customer voice – we want user-centred design to be at the forefront of every process.* You’ll collaborate with different disciplines working closely with UX designers, UX researchers, engineers, product owners, data analysts and business stakeholders to research, build and deliver your designs.* By mentoring others you’ll help to develop the UX skills of other designers in your team and grow the new generation of UX designers.*Qualifications:** Being an holistic user experience problem solver that considers every facet of the user journey* Having the ability to design the flow and layout of complete solutions to solve customer problems* Have prototyping and testing skills to validate your designs and improve them* Helping business to shape problem statements and plan roadmaps* Taking the initiative and being a collaborative team player* Strong portfolio demonstrating customer-first mindset backed up with user research at all stages of your work* Previous experience working with researchers, product managers, developers, and other designers to plan, prioritise, and execute on complex problems* Excellent communication skills when sharing UX solutions with wider development and design teams and senior business stakeholders*Here’s how we’ll support and help you to succeed:*We know our industry can be complex, but we want you to succeed and help us shape new generation of Retail betting. We'll offer:* A strong onboarding plan that will help you to know the industry and the customers and feel strong in the position* An experienced UXD team will always have your back and help guide you all the way* UI designers who will help to bring your projects to customers* Research team will help you get more insights from customers* An Analytics team to give you insights on live projects* A UX writer to help to keep our tone of voice clear and friendly for users* Training and development budget will help you keep improving in your role-* Competitive base salary* Market-leading healthcare, life insurance and pension plans* Up to 34 days of annual leave to use (including public and bank holidays)* Up to 4 days working remotely per week, with reduced travel costs on offer when you travel into any of our offices (e.g. discounted Oyster cards while travelling on the Tube)* Telephone Call* Tech Test* InterviewUI/UX, Prototyping, User Testing, User ResearchUI/UX, Prototyping, User Testing, User Research, User Focused

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Job Overview

ID:

655130

Date Posted:

Posted 1 week ago

Expiration Date:

05/09/2022

Location:

London

Salary:

Competitive

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