Customer services coordintaor


To receive and process incoming orders and provide information to customers as required


To perform all duties in accordance with the company Health & Safety and Quality policy procedures.

There may be additional activities to perform from time to time in order to maximise the contribution to the company's goals and objectives.


  • Process orders and returns in an accurate and efficient manner
  • Answer telephone queries courteously and professionally
  • Maintain excellent customer relations via the telephone & email
  • Inform customers by email or telephone of order information, such as unit process, delivery dates, price and any anticipated delays
  • Receive and respond to customer queries and complaints in a timely and professional manner
  • Maintain up-to-date customer information such as contact details, past order history, product number and/or specification of items to be purchased
  • Have a sound level of product knowledge to advise customers


  • Effective time management, prioritising and multi-tasking to achieve KPIs/targets
  • Organise workload to meet the needs of the customers and team
  • Work closely with Account Managers and sales team to help manage customers and stockists in regions


  • Work closely with the team, creating effective communication channels with all clients stakeholders, including purchasing, credit control and other sales team
  • Advising Warehouse as and when there are special instructions for customers' orders or despatch details


  • Ensure all sales orders are processed accurately and within defined timescales - checking and validating information on the order
  • Ensure effective/accurate population of central sales database with orders, contact details and other key points of information
  • Filing all data input in an organised manner
  • Production of weekly sales and other reports as and when requested by the CSM
  • Maintaining accurate and organised client records

  • Customer Services experience
  • Data processing (speed and accuracy)
  • Excellent telephone manner

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

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Job Overview

ID:

223466

Date Posted:

Posted 1 week ago

Expiration Date:

16/10/2020

Location:

Newbury

Job Type:

Contract

Salary:

Up to £18000 per annum

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