Join us as a Premier Banking Customer Service Representative
In this role, you’ll be applying your customer service expertise when dealing with and referring Premier customer queries. Whether it’s carrying out day-to-day banking transactions, educating our customers on our digital channels or liaising with our wider Premier business, you’ll be there to help. You'll provide an end to end service to our customers, supporting them every step of the way and proactively looking at opportunities to meet their financial needs.
You’ll also be:
Ideally, you'll have some experience working in customer service, but it isn't essential. It's more important that you have strong communication and listening skills, and the empathy to provide the very best solutions.
We’re also looking for you to demonstrate:
We’re here for our customers, whatever the time of day or night, so you’ll need to be flexible in working a rotating shift pattern.
Your hours of work are likely to be between 7am and 9pm and will include weekends. We’ll discuss your hours in more detail with you during your interview.
Some Bank Holiday working will also be a part of this role.
You'll enjoy a comprehensive structured training programme, on-going coaching and support to enhance your development and open up progression opportunities. When you're ready, we’ll help take your career to the next level.
Salary - £18,765 per year (pro rata for hours worked)
You’ll join on a competitive salary of £18,765 (which is £10.31 per hour) depending on experience, and you’ll also join our retirement saving plan. You can also choose from a selection of protection, healthcare or lifestyle extras from RBSelect, our fully flexible reward programme.
Visit our reward and benefits page for more information on the benefit packages we offer.
You will have a generous holiday entitlement of 33 days – you may be required to work bank holidays.
Posted 1 week ago