Customer Service Representative - Dutch Speaking - Vans

Vans is looking for an exceptional Customer Service Representative fluent in Dutch to join our Wholesale Customer Service team based in Nottingham, UK. Vans is part of the VF family. VF is a global apparel company connecting people to the lifestyles they cherish through our family of iconic brands. At the heart of our journey lies our purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It's the reason we come to work every day. Our purpose unites us and leads us to pursue our goals, together. This is our calling. Let's Talk about the Role Putting customers at the heart of everything you do, you will be the first point of contact for the wholesale Accounts and will be responsible for tracking the lifecycle of accounts from order entry to final delivery, along with being the first point of contact for the Team on Operational activities. How You Will Make a Difference As an Customer Service Representative you will provide an exceptional service to major online and high street retailers across Europe by: Understanding and managing Wholesale accounts across several markets in the EMEA region. Communicating with Wholesale Accounts (retailers, distributors and sales teams) in their native language, over the phone and by email to provide excellent service Building a rapport and strong relationships with both and across our warehouse, planning, sales and credit teams to deliver the best possible outcome Ensuring timely Orderbook conversion, in-line with customer expectations and brand objectives, whether via automated flow or manual releases, highlighting any risk or opportunity to conversion in the current month Interpreting a variety of daily reports as needed by the business Following the end-to-end order to shipment process, liaising with our DC to ensure timely shipping Skills for Success With your ability to build strong working relationships with a diverse range of people you will also bring the following skills to the role: You will be native or fluent speaker in Dutch plus English with strong communication skills You will be computer literate with strong Excel skills and the ability to produce reports You will be analytical with a flair for problem-solving You will have strong customer service skills You will have the ability to balance responsibilities in a dynamic and fast-paced environment What's in it For You We're in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That's why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we're the total package: A supportive feedback-based culture where respect and integrity guide us in what we do An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together Be part of an iconic lifestyle brand in a multi brand, multi countries organization 50% employee discount on all VF brands both in store and online Subsidised canteen and break out areas offering complimentary hot drinks Health Shield membership and access to numerous health and wellbeing initiatives Employee Assistance Program, offering access to free services for legal, financial and other legal advice. 25 days holiday (plus bank holidays) rising to 29 with length of service and your birthday off 12% contributory smart pension scheme (8% on us, 4% from you) Cycle to work scheme Free secure onsite parking and discounts with local public transport Where and When you will work Hours: Monday to Friday, 36.25 hours per week (between 8am and 6pm) Working style: Hybrid Location: NG2 Business Park, Nottingham (must live within commutable distance) Free to Be, Inclusion & Diversity As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day. As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike. If you like what you have read and want to join our team then we would like to hear from you! R-20211206-0028 This employer is a corporate member of myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals, students, inclusive employers & anyone who believes in workplace equality.

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