Some great reasons to join us
What you'll do
Whether it’s carrying out banking transactions like paying bills, or helping our customers identify products and services that are right for them, you’ll be on the other end of the phone to take their calls and help them.
In this role, no two days will be the same. You’ll be building relationships with new people every day and letting our customers know their options, so they can make informed choices. Full training will be provided so you can give our customers the skilled support they need.
You’ll help our customers by:
The skills you'll need
This is a customer focused role, so previous experience of working in a customer service role would be ideal.
What’s vital is your dedication and passion when it comes to helping our customers. You’ll need to be a real people person, with excellent listening and communication skills. Telephony experience would be an advantage, but is not essential.
You’ll build fantastic knowledge of our products and services to help resolve increasingly complex customer queries.
You’ll also need:
What else you'll need to know
We’re here for our customers when they need us, so you’ll need to be flexible and able to commit to a rotating work pattern.
You will be expected to work on a earliest start time of 8am and a latest finish time of 8pm Monday to Sunday. You must be able to commit to working the full range of hours
Weekend and Bank Holiday Working is a feature of this role.
Your hours will be discussed with you in more detail should you be successful at interview.
You'll enjoy a comprehensive training programme and on-going coaching to support your development. When you're ready, we’ll help you take your career to the next level.
How we'll reward you
Salary: £19,395 per year (pro rata for hours worked)
You’ll join on a competitive salary of £19,395 (which is £10.65 per hour) and in addition you’ll receive money to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits from RBSelect, our fully flexible reward programme.
You will have a generous holiday entitlement of 33 days (pro rata for hours worked) – you may be required to work bank holidays.
Visit our rewards and benefits page for more information on the benefits packages we offer.
At NatWest, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles, find out more here.
Posted 3 weeks ago
Southend On Sea