In this role you’ll be applying your customer service expertise when dealing with and referring credit card customers’ queries. You’ll provide a friendly and effective service at every interaction, assisting customers with everyday maintenance and any issues they have with their credit card products.
You’ll be helping our customers by:
This is a customer led role, so previous experience working in a customer service role is ideal. Telephony experience is an advantage, but not essential.
Dedication and passion for helping customers is vital. You’ll be a real people person, with excellent listening and communication skills.
We’re also looking for you to demonstrate:
We’re here for our customers, whatever the time of day or night, so you’ll need to be flexible and commit to working a rotating work pattern.
Your hours of work will be between the hours of 8am and 8pm Monday to Sunday on a rotational shift pattern. You must be fully flexible and able to commit to the full range of hours.
Bank Holiday working is a feature of this role.
We’ll discuss your hours in more detail with you during your interview stage.
You'll enjoy a comprehensive training programme, and on-going coaching and support to enhance your development. When you're ready, we’ll help take your career to the next level.
Salary - £18,765 per year (pro rata for hours worked)
You’ll join on a competitive salary of £18,765 (which is £10.31 per hour) and in addition you’ll receive money to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits from RBSelect, our fully flexible reward programme.
You will have a generous holiday entitlement of 33 days (pro rata for hours worked) – you may be required to work bank holidays.
Posted 2 weeks ago