Customer Service Expert

Kick Start Your Customer Service Career with Aviva in York! Customer Expert - Investment Bonds £20,000-£23,500 plus benefits Flexible shift pattern between 08:00 - 18:00 Monday - Friday. Are you passionate about delivering brilliant service and ensuring customers get the help they need when they need it most? We are looking for people who truly care and are driven to give it their all every single day. People like you! Insurance. It's just a load of people in suits saying no. Right? Wrong. Well, not at Aviva, anyway. We're proud to be different.We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.A bit about the job: You will be answering inbound calls to support and guide customers through with their Investment Bond. Whether it's a request for a current value, a change of ownership or a request to return some or all of their funds. Skills and experience we're looking for:Excellent communication skills and previous experience in a customer service-related roleThe ability to be empathetic towards our customers, recognising when they have additional needs and tailoring our service to suitBe a good fact finder - you will ask the right questions at the right time to understand the real reason the customer has contacted usBe meticulous and detail orientated - checking facts and asking questions will enable you to provide accurate valuations and informationKnowledge of insurance products / financial services would be great, but not essentialWhat you'll get for this role:We have a world class benefits and reward experience focused on your physical, financial, and emotional wellbeing. There are too many to list, but here's a flavour of what's on offer!Salary of between £20,000-£23,500 (depending on location, skills, experience, and qualifications)Step pay progression allows you to develop in the role at your own paceGenerous pension (starting level Aviva contributes 8% when you contribute 2%)Eligibility for annual performance bonusAviva Matching Share Plan and Save As You Earn schemeFamily friendly parental and carer's leave25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional daysUp to 40% discount for Aviva productsSavings from 100's of retailers through my Aviva extra'sBrilliant flexible benefits including electric cars21 paid volunteering hours per yearExcellent career development through self-lead learningDedicated career pathwaysAccess to formal qualifications and apprenticeships in a variety of rolesFree access to a variety of excellent wellbeing app'sFree consultations with health professions for you and your family membersAccess to free exercise classes virtually and in the officeDiscounts at over 3,700 gyms, spas, pools & outdoor events across the UKAviva is for everyone:We are inclusive - we want applications from people with diverse backgrounds and experiences.Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you're in a job share just apply as a pair.We flex locations, hours and working patterns to suit our customers, business, and you.Most of our people are smart working - spending around 60% of their time in our offices and 40% at home.To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.We'd love it if you could submit your application online. If you require an alternative method of applying, please give Danielle Stallard-Trueman a call on 0121 234 7614 or send an email to danielle.stallard-trueman@aviva.com .

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Job Overview

ID:

624960

Date Posted:

Posted 1 week ago

Expiration Date:

16/07/2022

Location:

York

Salary:

Competitive

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