Customer Service Expert - Part Time

Inbound Customer Service Expert - £20,000 - £23,500 (pro rata) plus benefits3 days, 21 hrs per week across Monday, Tuesday & WednesdayAre you passionate about delivering brilliant service and ensuring customers get the help they need when they need it most? We are looking for people in our Retirement Centre in Norwich who truly care and are driven to give it their all every single day. People like you!Insurance. It's just a load of people in suits saying no. Right? Wrong. Well, not at Aviva, anyway. We're proud to be different.We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.A bit about the job:You will be providing telephone support to our customers through their Retirement needs. Giving impartial guidance to customers who are starting to think about their Retirement or have already started the process of taking their Retirement Income. You will be motivated and proactive, looking for the opportunity to make a real difference in our customers lives. Our products can be really technical so you need to be able to easily articulate the many complexities of the product - there is a lot to learn but don't worry, you'll receive plenty of training and support to help our customers. Skills and experience we're looking for:Excellent communication skills, a great phone manner with the ability to build rapport and show empathy alongside strong listening and questioning skillsTalented problem solvers who think outside the box and challenge the status quo to help shape our contact centres of the futureSomeone who enjoys working and learning with others around them to deliver fantastic customer service and has a positive, can-do attitude with the ability to have challenging conversations and overcome objectionsThe ability to multitask with complex systems whilst simultaneously supporting customers on the telephone. Someone who is risk aware, with the ability to overcome issues in order to best support our customersWhat you'll get for this role:We have a world class benefits and reward experience focused on your physical, financial, and emotional wellbeing. There are too many to list, but here's a flavour of what's on offer!Salary of between £20,000 to £23,500 (pro rata) (depending on location, skills, experience, and qualifications)Step pay progression allows you to develop in the role at your own paceGenerous pension (starting level Aviva contributes 8% when you contribute 2%)Eligibility for annual performance bonusAviva Matching Share Plan and Save As You Earn schemeFamily friendly parental and carer's leave25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days (pro rataUp to 40% discount for Aviva productsSavings from 100's of retailers through my Aviva extra'sBrilliant flexible benefits including electric cars21 paid volunteering hours per yearExcellent career development through self-lead learningDedicated career pathwaysAccess to formal qualifications and apprenticeships in a variety of rolesFree access to a variety of excellent wellbeing app'sFree consultations with health professions for you and your family membersAccess to free exercise classes virtually and in the officeDiscounts at over 3,700 gyms, spas, pools & outdoor events across the UKAviva is for everyone:We are inclusive - we want applications from people with diverse backgrounds and experiences.Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you're in a job share just apply as a pair.We flex locations, hours and working patterns to suit our customers, business, and you.Most of our people are smart working - spending around 60% of their time in our offices and 40% at home.To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.We'd love it if you could submit your application online. If you require an alternative method of applying, please give Daisy Holmes a call on (+44) 7393 803498 or send an email to

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