Customer Service Coordinator (Installation Department)

Who you will be working for:

Our client is the UK's number 1 kitchen retailer! They are a privately-owned, family-run business which is passionate about Kitchens.

Our client delivers a world-class customer experience at all times and offers amazing career opportunities within the business!

This is a temporary to permanent contract, with fantastic opportunities for development in the future.

Pay Rates: £9.62 per hour (40 hours a week) - overtime rate - £14.43 per hour

Working Hours: 09:00 - 5:30pm

Location: Barton Upon Humber

The Role:

Our client's success has allowed them to rapidly grow in 2020, in which they are now recruiting for candidates to join their journey!

We are looking for a Customer Service Advisors to join their busy Installation Department.

Is this role you will be responsible for:

  • Manage an order bank of installation jobs, delivering exceptional levels of customer service to each individual customer
  • Handle internal and external Customer / Installer queries through various channels of communication
  • Achieve departments targets and expectations in line with agreed SLA's
  • Pro-actively resolve issues by owning each customer you deal with Work as team / individual to achieve the weekly targets and execute first call resolution where possible
  • Provide all customers with an exceptional customer service experience and build relationships
  • Offer problem solving solutions and follow up with customers / departments with a 'can do attitude'
  • Accurately recording information at all stages of the customers process to ensure records are up to date
  • Performing admin tasks such as placing orders, taking payments, submitting claims and generating reports as and when required

Required abilities:

  • Ability to capture data accurately
  • Ability to listen attentively and hear important information
  • Computer Literacy and excellent keyboard skills
  • Overall Literacy skills to a high standard
  • Previous customer service experience (Face to face or via telephone)

What our client offers:

  • A competitive basic salary. Opportunity for overtime available at time and a half.
  • Free on-site Gym for all employees to use
  • Free on-site parking
  • Smart Casual dress code as well as dress down Fridays - every Friday
  • A relaxed and friendly working environment
  • A Fantastic training programme and opportunities for career - All but one of the Team Leaders or management in Customer Services has been promoted internally.

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Job Overview

ID:

240095

Date Posted:

Posted 1 week ago

Expiration Date:

12/02/2021

Location:

Barton-Upon-Humber, Lincolnshire

Salary:

Up to £20000 per annum + Progression and development

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