Customer Service Advisor - Senior

Our client, The Open University is a public distance learning and Research University, and one of the biggest universities in the UK for undergraduate education. Their innovative and inclusive approach to education has seen 1.89 million people, all over the world, realising their educational ambitions by studying with the University since it opened in 1969.

The staff are committed to putting their students first and to supporting them to realise their potential. Study with the OU is more than just education - it is life changing learning, do you want to be part of this team?

The OU is looking to recruit a Senior Student Recruitment & Support Advisor to join them by Wednesday 20th November 2019 until 31st March 2020, working 37 hrs a week and paying £11.99ph.


The role will require flexible working hours within a range from 9am to 8pm Monday to Friday and 9 am to 5 pm on Saturdays, (there will be 1 or 2 late nights a week and 1 Saturday per month with a day off in the week). Shift times are generally 9:00-5:30, 9:30-6:00 and 12-8:00.

The role holder will work within the Student Recruitment and Support Centres (SRSCs), and will help students and prospective students make study choices that will lead to successful progression, qualification completion and customer satisfaction.

To provide complex and/or curriculum related advice to support students and potential students in registration and study with The Open University, through both proactive and reactive contact via a number of channels including inbound and outbound phone calls, emails, letters, online webchat, online forums and face to face.


This role will provide proactive and professional assistance and a range of administrative support that actively contribute to the strategic priorities and efficient running of LDS.
To make use of computerised database systems to maintain customer, company and enquirer details.

This role will some weeks full time training, working normal office hours and unfortunately there are no holidays allowed during the first 3 weeks from Wednseday 20th November 2019.

If this is the ideal role for you please apply online or call Sophie Holmes or Angela Hoxley on 01908 246715 to discuss further.

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Job Overview

Date Posted:

Posted 3 weeks ago

Expiration Date:

19/12/2019

Location:

Milton Keynes

Job Type:

Temporary

Salary:

Competitive

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