Customer Service Advisor

Come and join our award-winning Capita team in Leeds supporting customers for a major retail bank. We are looking for fantastic communicators with a passion for putting customers first. In return, Capita will offer the opportunity to kick start your career in one of the most diverse, experienced, and innovative companies in the country, helping you realise your potential within an exciting and engaging environment.

What you’ll be doing:

Following a full 5 weeks of training, this permanent role of Customer Service Advisor at Capita will require you to:

  • Help customers over the phone with all aspects of their personal banking from payment transfers, direct debits, paying bills and supporting them through difficult financial periods.
  • Take ownership of customer enquiries, ensuring that every customer feels valued
  • Create a positive experience for every customer and colleague

What you’ll bring:

  • A passion for helping people
  • A desire to do the right thing for your customers
  • Excellent communication skills
  • Being a great listener
  • The ability to take ownership of customer challenges
  • A team player, supporting those around you to ensure we all succeed

What will you work:

We are open 7 days a week, but we do have a fantastic range of shifts to meet even the busiest of lifestyles. To find out more apply today and we will discuss further.

What we will offer:

  • Competitive salary of up to £21,673.60 after 4 months
  • The option to work from home after 3 to 6 months with laptop provided
  • Eligible for a “working in office” bonus equating to £500 at 3 and 6 months  
  • A pathway to the career of your choice, driven by a culture of developing from within the operation to fill key management and support roles
  • On site canteen and gym (site dependent)

Further to this you will have access to an amazing benefits package including:

  • 25% off cinema tickets at Cineworld, Odeon, Empire and Apollo
  • Discounted Dining Cards offering up to 50% off food
  • Discounted at home fitness plans and gym memberships
  • Exclusive discounts at your favourite stores including John Lewis, Currys PC World and many more through Capita’s “Perks at work scheme.”
  • Exclusive colleague offers on Mobile phone contracts

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

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Job Overview

ID:

512436

Date Posted:

Posted 6 days ago

Expiration Date:

12/02/2022

Location:

Leeds

Job Type:

Permanent

Salary:

Competitive salary of up to £21,673.60 after 4 months

Send me alerts about jobs like this.

Please enter your email address to continue setting up an email alert for similar jobs to this one. By entering your email address and clicking apply you will sign up to Jobs4 and agree to our terms and conditions.

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