Client Manager – Global Benefits ManagementWhat can you expect?The Client Manager – Global Benefits Management (GBM) will manage the GBM relationship for a portfolio of clients, ensuring delivery against their strategic and tactical goals for benefits around the World. You will be responsible for the retention and growth of your clients will and support / contribute to the strategic selling process, where required. What’s in it for you?To join a truly global organisation that can offer excellent career development opportunitiesBeing part of a great team of peopleFlexible working and a competitive salaryComprehensive benefits programs including: excellent pension contributions, private health insurance, tuition assistance, employee assistance program, employee network groups, volunteer opportunities, and other programsWe will count on you toOversee implementation and ongoing management of small/medium GBM appointments and ensure client satisfaction.Liaise directly with senior-level Mercer Global Client Managers, as the main global point of contact for client deliverables and communications required under a Global Benefits Management appointment.Help clients monitor their employee benefit programs around the world by providing aggregated reporting with a view to ensuring a level of governance and consistency with their objectives, while offering optimal cost-effective solutions.Execute clients’ ongoing global benefit strategy, as well as execute global benefit financing strategy, through pooling, captives, global insurance programs etc. as determined by the client and the specialist Risk Financing Team.Provide ongoing support and coaching to the Client Service Managers and local MMB teams to ensure we are perceived as having a shared understanding of the client and its needs. Also support and contribute to GBM coordination team/Client Service Managers training and development.The Client Manager will work proactively and closely with all members of the client team to influence delivery and ensure that commitments to the client are met. The Client Manager will play a part in motivating the GBM team members to understand and meet the client’s requirements and will keep them updated on client developments and will foster a culture of shared responsibility and ownership. The Client Manager will proactively look for process improvements that will help to grow and retain GBM clients.Client Manager will manage escalations at the local and regional level and handle them as appropriate or escalate further in the business, using JIRA as a tool for managing escalations (and encouraging use of JIRA with local MMB teams and Client Service Managers)Partner with Darwin on joint clients and learn the Darwin products and solutions, in order to ensure the introductions and adoption of technology, and offer a single contact point for joint clientsWhat you need to have:Solid work experience gained from a similar role in a large complex, Global organisationAbility to consult, analyse and communicate on employee benefit related productsStrong client focus with relevant client facing experienceExcellent communication skills, both written and verbalAnalytical, organizational, planning and interpersonal skillsAbility to prioritize and handle multiple tasks in a demanding work environmentWhat makes you stand out:International Benefits experienceMERCERMercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit https://www.mercer.com/. Follow Mercer on Twitter @Mercer.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, religion, sexual orientation, gender identity or any other characteristic protected by applicable law.We are an equal opportunities employer. We are committed to providing reasonable support to any candidate with a disability/health condition to allow them to fully participate in the recruitment process. We welcome candidates to contact us at TAUK@mmc.com to discuss any specific needs. This employer is a corporate member of myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals, students, inclusive employers & anyone who believes in workplace equality.