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Customer Service Debt Management Representative

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Job Details

Company RBS
Location Southend On Sea
Salary Competitive
Job Type Full Time
Added 5 days ago

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The Requirements


Join us in Southend as a Customer Service Debt Management Representative

  • This is an opportunity for a passionate and driven individual to take on a varied role, with exposure to a wide range of customers
  • You'll be expected to use your strong communication skillset to deliver outstanding customer service in every interaction
  • Hone your existing customer service skills and advance your career using our many development opportunities

What you'll do

Sitting within our lively contact centre, you'll have an integral part to play in supporting customers who may need help managing their finances. You'll be making outbound calls, and answering incoming calls from customers and third parties who require specialist support, have a complaint, or have a general enquiry regarding the account they hold with us.

As well as this, you'll:

  • Listen and gather information from customers to understand their true financial position
  • Negotiate solutions that provide fair outcomes for our customers
  • Identify customers that are vulnerable and need specialist support

The skills you'll need

Experience in a debt management environment would be great, but what's really essential to this role is a passion for delivering exceptional customer service and a positive attitude.

As a highly self motivated person with excellent communication and negotiation skills, you'll be creative and flexible in the way you work with colleagues, and able to demonstrate genuine empathy with a customer's situation and needs.

You also have:

  • Excellent organisation and time keeping skills
  • The ability to work well as part of the team
  • Strong computer skills, able to operate effectively between several systems
  • The ability to follow procedures to comply with internal and external processes

What else you need to know

We operate between 8am-8pm Monday to Friday and 8am-5pm Saturday. A number of shift patterns operate within these hours, with flexible options available.

How we'll reward you

In return, we offer a competitive salary and you'll also join our retirement savings plan. You can also choose from a selection of protection, healthcare or lifestyle extras from RBSelect, our fully flexible reward programme.

Visit our reward and benefits page for more information on the benefit packages we offer.


At RBS, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles - find out more.

As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This role falls under Conduct Rules of the Individual Accountability Regime (IAR) and is subject to pre-employment screening. This means if your application is successful, you’ll need to satisfy some important background checks before you can start working with us. These will include a full credit check, a criminal record check, residency and right to work checks.

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